Outsourcing Nearshore Partner
Growth is why we succeed.
We build dedicated teams for sales, technical support, and customer care. Professional, bilingual, and fluent teams creating an extension of your business.
We build dedicated teams for sales, technical support, and customer care. Professional, bilingual, and fluent teams creating an extension of your business.
We recruit, onboard, and manage full-time teams tailored to your systems, brand, and workflows.
Cold outreach, inbound lead qualification/sales, and appointment booking with business acumen.
Explore Sales Pipeline Solutions →Tier 1 & Tier 2 support, troubleshooting, software triage, and ticket escalation management for SaaS and IT providers.
Explore Tech Help Desk →Fast, thoughtful customer service across voice, chat, and email to protect your online reputation.
Explore Customer Care →Patient coordination, insurance eligibility checks, and billing support.
Document review, identity checks, and user account servicing.
Empathetic initial loss reporting, policy changes, and enrollment help.
Early delinquency outreach, friendly reminders, and payment processing.
Carrier updates, shipment tracking, and 24/7 dispatch.
Claimant qualification, basic questionnaires, and appointment scheduling.
Platform walkthroughs, account setup assistance, and check-ins.
Plan restructuring, dispute resolution, and churn prevention.
Property owner follow-ups, condition surveys, and CRM logging.
24/7 booking support, itinerary updates, and guest messaging.
Reliable French and English coverage synchronized with Canadian hours.
Tenured vendor managers, custom scorecards, and daily metric tracking.
15+ Years of Excellence
Real Time
Time zone Alignment
Zero overnight lag. Your nearshore team works your exact hours and collaborates over Slack or Teams throughout the day.
Fluent
Natural English & Spanish
Agents with authentic conversational ease who adapt naturally to American and Canadian business communication.
Boutique
Direct Leadership Access
You work directly with our operational leaders. Adjusting workflows, headcount, or training hours, not months of bureaucracy.
50%+
Operational Cost Savings
Reduce domestic payroll, recruitment, equipment, and facility costs while maintaining or exceeding performance targets.
Automation and AI are great for scoring leads, sorting tickets, and flagging common issues. But closing deals, troubleshooting edge cases, and de-escalating unhappy customers requires skilled human judgment.
Faster Routing & Triage
Routine inquiries and basic questions get categorized instantly so customers never sit in limbo.
Thoughtful Human Ownership
Our associates step in where empathy, context, and negotiation matter most, solving problems completely.
Response Time
80/20 Live chat & voice response standard
First-Contact Resolution
> 85% Across customer support and tier 1 support
"Our teams are an active, accountable extension of our clients' culture."
— Miguel Familia, Founder & CEO
Built to ensure your operations never go dark.
Looking for a workplace where you're respected, developed, and given real room to advance? We're hiring bilingual professionals in Dominican Republic, Guatemala and Mexico.
Outreach, qualification & pipeline
Tier 1 & Tier 2 help desk troubleshooting
Voice, live chat & email support
Operational oversight & quality management
With over 14 years in the contact center and outsourcing space, Miguel Familia founded Wise BPO with a straightforward premise: nearshore outsourcing works best when clients and teams treat each other like genuine partners.
By focusing on honest communication, competitive compensation for our associates, and rigorous quality standards, Wise BPO has grown to serve US and Canadian businesses that need dependable, high-touch support.
Straightforward analysis on staffing economics, customer support trends, and team management.
CEO Miguel Familia discusses how boutique nearshore teams provide a high-touch alternative to traditional offshore call centers on the CX Files podcast.
Listen to the Episode →Compare domestic in-house hiring expenses (payroll taxes, health, software, real estate) directly with dedicated outsourced teams.
Typical Expense Reduction
40% – 60%
Across sales development, tech help desk & customer service
Insights on Team Building and Operations